A pharmacy chain is reevaluating its use of automated technology. Issues with the system led to problems for patients, including incorrect information about medication. The company had introduced this technology to help with tasks such as refills and notifications.

The decision to scale back was made after many customers expressed dissatisfaction. Problems reported by customers included confusing interactions and missed notifications. Further details about the situation are available from the original source, which reported on the pharmacy chain's decision to adjust its use of automated systems.