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Drugstore chain pulls back AI assistant after receiving hundreds of customer complaints

Drugstore chain pulls back AI assistant after receiving hundreds of customer complaints
Photo: KGNS — Sitewide · view original

BURLINGTON, Vt. ( WCAX /Gray News) - A drugstore chain says it is scaling back its AI assistant after receiving hundreds of customer complaints. Kinney Drugs said customers have reported incoherent calls, wrong dosages and missed prescription notifications from the AI assistant. The drugstore tha...

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