From Mason, Mich.: A staffing shortage is affecting 911 centers across the country. Fewer emergency dispatchers are available to answer calls, with a typical vacancy rate of around 25% between 2019 and 2022. Stress and overtime are key factors contributing to people leaving their jobs.

The shortage is having a significant impact, with some centers operating below target staffing levels. In one instance, a 911 director reported being about 30% below the desired level. Further details on the 911 staffing shortage are available from the source, including personal stories of the impact on individuals and communities.